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Contact


Before you send an email lets see if we can answer your questions with our frequently asked questions below:

Please read below

Where is my order?:

er order. After your order is made from scratch and processed according to your order, then they are shipped. Processing takes 3 to 10 days, and shipping takes 2 to 3 weeks after you place your order. non holiday shipping packages usually comes 13 to 15 days after order is placed. holiday shipping times are between November 10th and January 30th. Holiday shipping may have delays due to the load of packages USPS receives worldwide. 

Tracking information will be emailed to you in 7 to 10 days after order is placed. Email us if you have not received tracking information in 11 days.

Where are you located?

Previously NYC. Now North Carolina,  One designer, several manufacturers. But we have manufactures who ships most of our products for us to make sure everything runs as fast and smoothly as possible.

Do you sell B2B?:

Currently only the T-shirts. fill out our contact form for inquiries. 

What brand is your products?:

Our brand is called Kingdom of Mel. Its an independent brand making a name for itself by Designer and artist Tiffany T. Hill.

I need to change or cancel my order?:

You have 12 hours before your order goes into processing. After 12 hours, materials were used to create your product and it is being made and processed.

Do you Ship internationally?:

Yes to most places

Is your business black owned?:

Yes. The Owner name is Tiffany Hill. 

Why is my package being shipped from China if you are black owned?

 

Black owned businesses are not limited from using resources and manufacturers that non black owned businesses use. We do our research and choose available and professionals to create our desired business. 

Your order will be shipped from our hired outsourced manufacturers, fulfillment centers, or Tiffantasy. Our manufacturers do not own the company. They bring our creations in our store to life and provide a service to our company.

We have manufactures located in China, Canada, and The United States.

We choose topnotch manufactures that focuses on quality and satisfying customers by making great products.

For more details please read our store policy.

 

Do you do custom orders?:

No. My schedule is full, but you can still email me to see if I can. We also will never remove our brand logo.

My mail hasn't moved yet:

It will soon, contact your local post office for details. You can also track your package using the tracking number provided on usps.com for all US orders.

What day will my package arrive?:

When your package ships you will receive a confirmation email with tracking information. You can check tracking from that email. A delivery date will be updated by your mail carrier when your package is near. We can not determine the date only USPS.

Discount codes:

we cannot apply a discount code after order is placed. 

Holidays:

around the holidays we get a large amount of emails. We answer ALL emails, it just may take a little longer than normal because of the holiday rush. We will contact you soon as we can.

Holiday shipping times are between November 10th and January 30th. Holiday shipping may have delays due to the load of packages USPS receives worldwide.

 

Didn't find your answer? its okay. Just fill out our contact form below with detailed information and your order number. We will get back to you in 48 hours or less. Monday through Friday.

 

Founder: Tiffany T. Hill

Mail:

KINGDOM OF MEL
5009 BEATTIES FORD RD
STE 107-249
CHARLOTTE NC 28216


Please do not send packages to us unless you contact us and your exchange is approved. We will email you our return/exchange policy.

 

We operate Tuesday through Friday from 10am to 4pm