Frequently asked questions:
Order status?
Tracking information will be emailed to you in 7 to 10 days after order is placed. Email us if you have not received tracking information in 11 days.
If your package was shipped through DHL eCommerce track it here.
If your package was shipped through USPS track it here.
If shipped outside of US please check your email for updates.
Where are you located?
We originated from NYC but Kingdom of Melanin is online only.  One designer, several manufacturers from various worldwide locations. Our manufacturers ships our products, to help our business run fast and smoothly as possible.
Do you sell B2B?
Fill out our contact form for inquiries. 
What brand is your products?
Our brand is called Kingdom of Mel. It's an independent brand by Designer and artist Tiffany T. Hill.
I need to change or cancel my order.
Please contact us before 12 hours after placing your order for any changes or cancellations. Most of our designs are made when ordered and processing will begin immediately. 
Do you ship internationally?
Yes
Is your business black owned?
Yes. The Owner name is Tiffany Hill. We have a YouTube channel and also go live on Facebook and Instagram.
Where do you ship from?
We choose available and professionals to create our desired business. China have most of the resources we need to have our products produced and its not easy finding a manufacturer to produce particular products. 
Your order will be shipped from our hired outsourced manufacturers, fulfillment centers, or Tiffantasy. Our manufacturers do not own the company. They bring our creations in our store to life and provide a service to our company.
We have manufactures located in China, Canada, and The United States.
We choose topnotch manufactures that focuses on quality and satisfying customers by making great products.
For more details please read our store policy.
 
Do you make custom orders?
Sometimes. My schedule is full, but you can still email me to see if I can. We do not remove our brand logo.
My package is delayed.
Most of the time packages move smoothly through transit, sometimes they can be delayed or held in customs. Contact your local post office for details. You can also track your package using the tracking number provided on usps.com for all US orders.
What day will my package arrive?
When your package ships you will receive a confirmation email with tracking information. You can check tracking from that email by clicking on the link. A delivery date will be updated by your mail carrier when your package is near. We can not determine the date only USPS.
Discount codes:
we cannot apply a discount code after order is placed. 
Holidays:
around the holidays we get a large amount of emails. We answer ALL emails, it just may take a little longer than normal because of the holiday rush. We will contact you soon as we can.
Holiday shipping times are between November 10th and January 30th. Holiday shipping may have delays due to the load of packages USPS receives worldwide. We suggest you choose DHL shipping around that time.
 
 Fill out our contact form below with detailed information along with your order number. We will get back to you as soon as possible, If you do not get a reply after 48 hours please email us again, we will be happy to assist you. We are available Tuesday through Friday.
 
 
CEO: Tiffany T. Hill
 
 Kingdom of Mel
7500 W LAKE MEAD BLVD 9-609
LAS VEGAS NV 89128

Support@kingdomofmel.com

(702)-670-0467



Please do not send packages to us unless you contact us and your exchange is approved. We will email you our return/exchange policy.
 
We operate Tuesday through Friday from 10am to 4pm

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