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Shipping Information and Returns


Shipping and Processing

Most items are made per order ( handmade/custom made) The designer of Kingdom of Mel only designs her products and send out her designs to be made. If anything is customized by the designer herself it will be for special orders only.

If you need to make any changes to your order please contact us within 12 hours after your order is placed by email or Facebook messenger.

Shipping takes 2 to 3 weeks for all US orders, excluding possible delays.

It will take 2 to 3 weeks to receive your package after order is placed.

The majority of our T-shirts will take 1 to 2 weeks to get to you after order is placed, depending on what style you choose.

Shipping takes 4 to 8 weeks for all International orders. Buyer is responsible for any custom fees if it applies.

You will receive tracking information within 7 to 10 days after purchase because it takes 7 to 10 days to make your designs.

We are not responsible for post office issues, we are not responsible for custom fees that may apply to orders outside of the United states, but you can contact us and we will try to help you to the best of our ability.

All items are shipped separately. We hire our manufactures to ship straight from their factory.

Our company is located in the US we started in NYC and we ship from different locations worldwide to cater to our business and customer needs. We have multiple manufacturers to cut processing time. They are hand picked for their expertise in what they produce to insure our customers are getting professionally made products.

Your order will be shipped from our hired outsourced manufacturers, fulfillment centers, or Tiffantasy. Our manufacturers do not own the company. They bring our creations in our store to life and provide a service to our company.

We have manufactures located in China, Canada, and The United States.

When you place your order you will receive a confirmation email.

When we ship, you will receive an email

If you do not receive your emails please check your spam folder.

Items returned to Sender


If an item was returned to sender due to an error made by the customer, due to an incorrect or undeliverable address, you will have the options to request a refund for order or have it shipped out again to you. your order will be refunded minus the original shipping cost when we receive it. If you will like it re-shipped, you are responsible for shipping cost to re-send the package.



Return Policy

Exchange only.

PLEASE DOUBLE CHECK THE SIZE YOU ORDER BEFORE YOU CHECK OUT. PLEASE EMAIL US IF YOU ARE UNSURE OF WHAT SIZE TO ORDER.
PLEASE DOUBLE CHECK YOUR ADDRESS BEFORE CHECKING OUT.
SHIPPING AND BILLING MUST BE THE SAME ADDRESS UNLESS YOU PAY THROUGH PAYPAL.

Exchanges are excepted if defected within 14 days after delivery. No returns or exchanges for used, worn, washed or damaged items. If you send an item that is not approved it will be sent back to you. We also offer store discount credit depend on the reason for exchange. Shipping fees are non refundable. We do not cover shipping cost for returned/exchanged items.

Swimwear, leggings and other hygienic products are non refundable or exchangeable, please read our size chart in the description and/or email us to ask questions about how our items fit.

If your purchase was made with free shipping, the shipping amount we charge to ship your product will be deducted from your refund.

Do not return to address on package, If you need to exchange an item please email us at support@kingdomofmel.com for return information.

 

Please do not send items without contacting us first, we will send you return information. If you send packages without contacting us it will be returned to sender. 

If you return items to us that was used or damaged we will send it back to you.

Please return all items in brand new conditions the way they were sent.

The Designer of Kingdom of Mel is Tiffany T. Hill. Tiffany Hill Designs 90% of the items for Kingdom of Mel and add other trendy designs to complement the apparel. Tiffany Hill manufacture owns no parts of the company. Manufactures job is to make items designed by designers and companies in large quantities.

We normally do not take custom orders but if you are interested in having something customized, email us and we will let you know if we are taking customs at the moment.


Other Facts

  • Kingdom of Mel is black owned. you can vertify by watching our videos on Facebook and the website.
  • Mel stands for Melanin. The designer name is not Mel.
  • We Do not remove our brand logo.
  • Our designs are protected by copyrights. 
  • Be aware that our designs are being mimicked and stolen.
  • Currently we do not have wholesale prices but we can offer retailers a small discount if they are ordering a large quantity of items.
  • We can also offer wholesale prices for a limited choice of items.
  • We go live on Facebook every now and then, So follow our page. Every now and then we host giveaways. You will have to join our Facebook group for the giveaways.



By completing an order on our website, you agree to our store Privacy policy, Refund policy and Terms of service.
©Tiffantasy

 

For more details please read our store policy.